Analyzed Problem #1(Moscow Flight)

• Analyze the following situations and identify all the persons involved

We can see that there's a problem involving the passengers and the company in charge of the passengers administration. It seems there's a fee that shouldnt be charged because it's not the passengers fault.

• Identify what kind of leadership each of them uses

In this problem we have an autocratic leader, this by the manager in charge of the flight because he made the decission alone executing his will without giving any chance to other people's oppinion.

• Write a solution for the problem

Its obvious that the fee charged to the passengers is no fair so the flight company should remove this fee or offer some travel miles to them in compensation for this error.